/* Big Bird Customer Care — chat widget (customer side). Prefix: bbc- */
.bbc-root,.bbc-root *{box-sizing:border-box}
.bbc-root{--g:#075a2e;--gd:#014525;--y:#fdb913;position:fixed;right:16px;bottom:calc(var(--bbc-off,20px) + env(safe-area-inset-bottom));z-index:2147483000;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI","Helvetica Neue",Helvetica,Roboto,Arial,"Noto Sans",UrduNoto,"Noto Nastaliq Urdu",sans-serif;font-size:14.5px;line-height:1.35;color:#111b21;-webkit-font-smoothing:antialiased}
.bbc-root button,.bbc-root input,.bbc-root textarea{font:inherit;color:inherit}
.bbc-launch{position:relative;width:60px;height:60px;padding:0;border:0;border-radius:50%;background:none;cursor:pointer;box-shadow:0 6px 18px rgba(0,0,0,.35);transition:transform .15s}
.bbc-launch:hover{transform:scale(1.06)}.bbc-launch img{width:100%;height:100%;display:block;border-radius:50%}
.bbc-badge{position:absolute;top:-5px;right:-5px;min-width:22px;height:22px;padding:0 6px;border-radius:11px;background:#e53935;color:#fff;font-weight:700;font-size:12px;line-height:18px;text-align:center;border:2px solid #fff}
.bbc-badge[hidden],.bbc-peek[hidden]{display:none}
.bbc-peek{position:absolute;right:72px;bottom:4px;width:max-content;max-width:min(250px,calc(100vw - 110px));background:#fff;border-radius:12px;padding:9px 12px;box-shadow:0 6px 22px rgba(0,0,0,.28);cursor:pointer;border-left:4px solid var(--g);animation:bbc-pop .25s ease}
.bbc-peek b{display:block;font-size:12.5px;color:var(--g)}.bbc-peek span{display:block;font-size:13.5px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
@keyframes bbc-pop{from{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}

.bbc-panel{position:absolute;right:0;bottom:72px;width:380px;height:min(620px,calc(100vh - var(--bbc-off,20px) - 96px));display:none;flex-direction:column;background:#efeae2;border-radius:16px;overflow:hidden;box-shadow:0 14px 44px rgba(0,0,0,.38)}
.bbc-root.open .bbc-panel{display:flex}
.bbc-hd{display:flex;align-items:center;gap:10px;padding:10px 8px 10px 12px;background:linear-gradient(#0b6b39,#075a2e);color:#fff;flex:none}
.bbc-av{position:relative;flex:none}.bbc-av img{width:42px;height:42px;border-radius:50%;display:block;border:2px solid var(--y);background:#fff}
.bbc-ttl{flex:1;min-width:0}.bbc-ttl b{display:block;font-size:16px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.bbc-ttl small{display:flex;align-items:center;gap:6px;font-size:12.5px;opacity:.9;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.bbc-dot{width:8px;height:8px;border-radius:50%;background:#9aa5a0;flex:none}.bbc-dot.on{background:#4ade80;box-shadow:0 0 0 3px rgba(74,222,128,.25)}
.bbc-ib{width:38px;height:38px;border:0;border-radius:50%;background:none;color:#fff;cursor:pointer;display:grid;place-items:center;font-size:20px}.bbc-ib:hover{background:rgba(255,255,255,.14)}
.bbc-ib[hidden]{display:none}
.bbc-ib.bbc-endtxt{width:auto;height:30px;padding:0 12px;border:1px solid rgba(255,255,255,.55);border-radius:999px;font-size:12.5px;font-weight:600}
.bbc-view{display:none;flex:1;min-height:0;flex-direction:column}.bbc-view.on{display:flex}

/* start card */
.bbc-start{overflow-y:auto;padding:16px;background:#fff}
.bbc-hero{text-align:center;padding:6px 0 12px}.bbc-hero img{width:64px;height:64px;margin:0 auto 8px;display:block}
.bbc-hero h3{margin:0 0 4px;font-size:18px;color:var(--gd)}.bbc-hero p{margin:0;color:#54656f;font-size:13.5px}
.bbc-lbl{display:block;margin:12px 0 6px;font-size:12.5px;font-weight:600;color:#54656f;text-transform:uppercase;letter-spacing:.3px}
.bbc-chips{display:flex;flex-wrap:wrap;gap:8px}
.bbc-chip{padding:8px 14px;border:1.5px solid #d1d7db;border-radius:999px;background:#fff;cursor:pointer;font-size:13.5px}.bbc-chip.on{border-color:var(--g);background:#e7f5ec;color:var(--gd);font-weight:600}
.bbc-in{width:100%;padding:11px 12px;border:1.5px solid #d1d7db;border-radius:10px;background:#fff;outline:0}.bbc-in:focus{border-color:var(--g)}
.bbc-btn{width:100%;margin-top:16px;padding:13px;border:0;border-radius:999px;background:var(--g);color:#fff;font-weight:700;font-size:15px;cursor:pointer}.bbc-btn:hover{filter:brightness(1.1)}.bbc-btn:disabled{opacity:.6;cursor:default}
.bbc-btn.ghost{background:#fff;color:var(--g);border:1.5px solid var(--g);margin-top:10px}
.bbc-sec{margin:14px 0 0;padding:10px 12px;border-radius:10px;background:#fff8e1;border:1px solid #fde7a3;color:#6b5200;font-size:12.5px}
.bbc-err{margin:10px 0 0;color:#c62828;font-size:13px;min-height:1px}

/* conversation */
.bbc-banner{flex:none;padding:8px 12px;background:#fff8e1;color:#6b5200;font-size:12.5px;text-align:center;border-bottom:1px solid #fde7a3}.bbc-banner[hidden]{display:none}
.bbc-msgs{flex:1;overflow-y:auto;padding:12px 12px 6px;display:flex;flex-direction:column;gap:3px;background:#efeae2;overscroll-behavior:contain}
.bbc-m{position:relative;max-width:82%;padding:7px 9px 5px;border-radius:10px;background:#fff;box-shadow:0 1px 1px rgba(11,20,26,.13);word-wrap:break-word;overflow-wrap:anywhere;white-space:pre-wrap;font-size:14.5px}
.bbc-m.me{align-self:flex-end;background:#d9fdd3;border-top-right-radius:2px}.bbc-m.them{align-self:flex-start;border-top-left-radius:2px}
.bbc-m .bbc-who{display:block;font-size:12px;font-weight:600;color:var(--g);margin-bottom:1px}
.bbc-m .tm{display:block;text-align:right;font-size:11px;color:#667781;margin-top:2px;white-space:nowrap}
.bbc-m.me.pending .tm{opacity:.6}.bbc-m.fail{background:#ffe5e5}
.bbc-m img.bbc-pic{display:block;max-width:220px;max-height:260px;width:100%;border-radius:7px;margin:2px 0 4px;cursor:zoom-in;background:#ddd}
.bbc-sys,.bbc-day{align-self:center;max-width:92%;margin:6px 0;padding:5px 12px;border-radius:8px;background:#fff3c4;color:#54656f;font-size:12.5px;text-align:center;box-shadow:0 1px 1px rgba(11,20,26,.1)}
.bbc-day{background:#fff;font-size:12px}
.bbc-typing{align-self:flex-start;display:flex;gap:4px;padding:11px 13px;border-radius:10px;border-top-left-radius:2px;background:#fff;box-shadow:0 1px 1px rgba(11,20,26,.13)}.bbc-typing[hidden]{display:none}
.bbc-typing i{width:7px;height:7px;border-radius:50%;background:#9aa5a0;animation:bbc-bl 1.2s infinite}.bbc-typing i:nth-child(2){animation-delay:.2s}.bbc-typing i:nth-child(3){animation-delay:.4s}
@keyframes bbc-bl{0%,60%,100%{opacity:.3;transform:none}30%{opacity:1;transform:translateY(-3px)}}

.bbc-att{flex:none;display:none;align-items:center;gap:10px;padding:8px 12px;background:#f0f2f5;border-top:1px solid #e1e5e8}.bbc-att.on{display:flex}
.bbc-att img{width:48px;height:48px;object-fit:cover;border-radius:8px}.bbc-att span{flex:1;min-width:0;font-size:13px;color:#54656f;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.bbc-att button{border:0;background:none;font-size:20px;cursor:pointer;color:#54656f}
.bbc-comp{flex:none;display:flex;align-items:flex-end;gap:8px;padding:8px 8px calc(8px + env(safe-area-inset-bottom));background:#f0f2f5}
.bbc-comp textarea{flex:1;min-height:42px;max-height:110px;padding:10px 14px;border:0;border-radius:22px;background:#fff;resize:none;outline:0;line-height:1.3}
.bbc-rb{flex:none;width:42px;height:42px;border:0;border-radius:50%;display:grid;place-items:center;cursor:pointer;font-size:22px}
.bbc-plus{background:#fff;color:#54656f;font-size:26px;line-height:1;font-weight:300}.bbc-plus:hover{background:#e9edef}
.bbc-send{background:var(--g);color:#fff}.bbc-send:hover{filter:brightness(1.12)}.bbc-send:disabled{opacity:.5}
.bbc-send svg,.bbc-plus svg{width:22px;height:22px;fill:currentColor}
.bbc-foot{flex:none;padding:4px 10px 6px;text-align:center;font-size:11px;color:#7b8a93;background:#f0f2f5}

/* confirm + rating */
.bbc-confirm{position:absolute;inset:0;z-index:5;display:none;align-items:center;justify-content:center;background:rgba(0,0,0,.45);padding:20px}.bbc-confirm.on{display:flex}
.bbc-confirm div{width:100%;background:#fff;border-radius:14px;padding:18px;text-align:center}.bbc-confirm p{margin:0 0 6px;font-weight:600;font-size:16px}
.bbc-rate{padding:24px 18px;background:#fff;text-align:center;overflow-y:auto}.bbc-rate img{width:64px;height:64px;margin:0 auto 10px;display:block}
.bbc-rate h3{margin:0 0 4px;font-size:19px;color:var(--gd)}.bbc-rate p{margin:0 0 14px;color:#54656f;font-size:13.5px}
.bbc-stars{display:flex;justify-content:center;gap:6px;margin-bottom:12px}
.bbc-stars button{border:0;background:none;padding:2px;cursor:pointer;font-size:38px;line-height:1;color:#d1d7db;transition:transform .1s}.bbc-stars button.on{color:var(--y)}.bbc-stars button:hover{transform:scale(1.12)}
.bbc-rate textarea{width:100%;min-height:76px;padding:10px 12px;border:1.5px solid #d1d7db;border-radius:10px;resize:none;outline:0}.bbc-rate textarea:focus{border-color:var(--g)}
.bbc-lb{position:fixed;inset:0;z-index:2147483600;display:none;align-items:center;justify-content:center;background:rgba(0,0,0,.88);padding:16px}.bbc-lb.on{display:flex}.bbc-lb img{max-width:100%;max-height:100%;border-radius:8px}

@media(max-width:520px){
  .bbc-root{right:12px}
  .bbc-root.open .bbc-launch,.bbc-root.open .bbc-peek{display:none}
  .bbc-panel{position:fixed;inset:0;right:0;left:0;bottom:0;width:100%;height:100vh;height:100dvh;border-radius:0}
  .bbc-hd{padding-top:calc(10px + env(safe-area-inset-top))}
  .bbc-m img.bbc-pic{max-width:62vw}
}

/* greeting bubble next to the launcher icon */
.bbc-tip{position:absolute;right:74px;bottom:12px;display:flex;align-items:center;gap:6px;width:max-content;max-width:min(240px,calc(100vw - 112px));background:#fff;color:#14251b;border-radius:14px;padding:9px 8px 9px 14px;box-shadow:0 6px 22px rgba(0,0,0,.28);border:1.5px solid var(--y);cursor:pointer;animation:bbc-pop .3s ease}
.bbc-tip[hidden]{display:none}
.bbc-tip::after{content:"";position:absolute;right:-7px;bottom:16px;width:12px;height:12px;background:#fff;border-right:1.5px solid var(--y);border-top:1.5px solid var(--y);transform:rotate(45deg)}
.bbc-tip span{font-size:14px;font-weight:700;line-height:1.35}
.bbc-tipx{flex:0 0 auto;width:24px;height:24px;border:0;border-radius:50%;background:#eef3ef;color:#33453a;font-size:17px;line-height:1;cursor:pointer;display:grid;place-items:center;padding:0}
.bbc-tipx:hover{background:#dfe8e2}
.bbc-root.open .bbc-tip{display:none}
@media (prefers-reduced-motion:reduce){.bbc-tip{animation:none}}